Published: Sunday, 17 August 2025
Telstra’s friendly regional team are trained to help with the unique issues faced by its regional, rural and remote customers and small businesses
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☎️ 1800 990 853 7am to 11pm AEST every day.
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Submit a 3G customer support enquiry to send more information or show them your location on a map.
- Book a face-to-face visit with their Tech-to-store program. Our network experts will be visiting selected stores to help you with any mobile network experience concerns you may have. Register your interest. You will receive a confirmation within 2 business days to confirm the time and date of your appointment.
- Telstra 3G network shutdown: accessing support and transitioning to 4G/5G
For general connection and speed issues, contact them for help:
- Chat with us
- Visit a Telstra store and speak to one of their team. Find a store
Telstra is dedicated to helping Aboriginal and Torres Strait Islander customers by respecting their culture and community. You have access to interpreter services for approximately 50 different First Nations languages and dialects to assist with any questions you may have about your phone or internet.
- ☎️ 1800 444 403
- Mon to Fri 9am to 5pm AEST
