ICPA in Queensland understands that there may come a time where you need to return a purchase or request refund. We want to make the returns and refund process as simple and easy as possible for you.
If your refund is for physical goods, they must be returned to us in perfect order before your refund will be processed. If your refund is for non-physical goods (e.g. your membership or a conference registration), the item will be cancelled before the refund is processed.
All refunds will be processed within 30 days from the day the physical goods are received or when you request the cancellation of non-physical goods. There are no fees associated with your refund and the original transaction amount will be paid to you.
You must provide proof of purchase (e.g. a copy of a Tax Invoice) to make a claim and ICPA reserves the right to decline a return or refund where a fault is caused by misuse or neglect.
Refunds can only be paid in the same tender as the original purchase or refunded to the account used to pay for the item:
For purchases made online using your Credit Card the transaction amount will be refunded to your Credit Card.
For purchases made online using PayPal, the transaction amount will be refunded to your PayPal account.
For purchases made online using Electronic Fund Transfer (EFT), the transaction amount will be refunded to your bank account. You will need to let us know the details for your bank account before a refund can be processed.
How to make a claim
If you wish to submit a request for a return or refund, please contact us.