Published: Tuesday, 21 May 2024
What does this mean for me?
If your device doesn’t support VoLTE emergency calling, you will not be able to make an emergency call to 000 on the Telstra Mobile Network.
- If you have a device that can only use 3G, you won’t be able to connect to Telstra's network after 31 August 2024.
- If your mobile device doesn't have Voice over LTE (VoLTE) technology, even if it uses 4G data, it will not be able to make voice calls on our network after 31 August 2024.
- Not all VoLTE enabled devices support emergency VoLTE calling, meaning they will not be able to make an emergency call to 000 once 3G closes.
- If we contacted you about this, your device is affected. Without taking the recommended action you won't be able to connect to a network after 31 August 2024.
Device Checker Tool
Try the new SMS device checker tool.
For Telstra customers: To find out if your mobile phone is impacted SMS 3 to 3498.
